Shipping policy

PawBitt Shipping Policy

At PawBitt, we carefully prepare every order to get it to your home as quickly as possible. We work with international fulfillment centers to bring you the best products, wherever you are in the world.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Once your order has been processed, you'll receive a shipping notification.

2. Shipping Zones & Delivery Times

We ship worldwide, including:

  • Spain & European Union: 5–12 business days
  • United States & United Kingdom: 7–15 business days
  • Latin America & Rest of the World: 10–20 business days

Please note: These timeframes are estimates. While most of our orders arrive within the stated window, external factors such as customs processing or peak-demand periods can affect final delivery times.

3. Order Tracking

Once your order ships, we'll email you a tracking number along with a link so you can follow your package in real time. Please allow 2–5 days for tracking information to update in the carrier's system.

4. Shipping Costs

  • Transparency: Exact shipping costs are calculated and clearly displayed at checkout before you confirm your purchase.
  • Free Shipping: We offer free shipping promotions on select products or once a minimum order amount is reached, clearly indicated in our store.

5. Customs & International Duties

For international shipments from our fulfillment centers, orders may be subject to customs inspections or import duties depending on your country's regulations.

  • Responsibility: Any additional charges (if applicable) are the customer's responsibility and are not included in the product price or PawBitt's shipping costs.

6. Delivery Address & Issues

  • Customer responsibility: Please make sure your shipping address is correct and complete. PawBitt is not responsible for undelivered orders resulting from an incorrect address provided by the customer.
  • Delays: We are not responsible for delays caused by the carrier, weather conditions, or customs processes, although our customer support team will do everything possible to help locate and expedite your delivery.

7. Contact

If you have any questions about the status of your shipment, we're here to help. Reach out through our Contact Page and we'll get back to you within 24–48 hours.